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Salesforce Delivery & Operations Leader

Your Salesforce Program
Shouldn't Feel This Hard

I help Salesforce partners and enterprise organizations get delivery back on track.

If your programs are slipping, margins are shrinking, or your team needs a senior leader to take the wheel, that's exactly what I do.

Let's Talk See How I Help
500+
Projects Delivered
$25M+
Portfolios Managed
4.9+
CSAT Score
20+
Years in Salesforce

How I Help

If you've ever wished you had a senior delivery leader who actually owned outcomes, here's what that looks like.

01

Delivery Leadership

Portfolio governance, risk management, resource planning, and executive stakeholder engagement across multi-cloud, multi-team Salesforce programs. I own delivery outcomes, not just oversight. You get someone accountable for results, not just status updates.

02

Digital Product Strategy

I bridge the gap between business goals and Salesforce delivery, owning the roadmap, aligning stakeholders, and making sure what gets built actually moves the needle. You get a partner who connects business goals to Salesforce execution and makes sure what gets built actually matters.

03

Partner & PMO Operations

Building and running delivery practices inside Salesforce consulting firms scoping, SOW governance, utilization and margin optimization, and the frameworks that let a practice scale without breaking quality.

John Ranaudo
Meet John

You Don't Need Another Consultant. You Need Someone Who Owns It.

If you've worked with Salesforce consultants before, you already know the difference between someone who manages a project and someone who actually owns it. I'm the second kind.

Over 20 years I've grown inside consulting orgs, managed $25M+ portfolios, led teams of 50, and overseen programs with 8,000 end users across Healthcare, B2B, and M&A. I've built PMOs from nothing, stepped into programs weeks from termination, and turned struggling engagements into 40% margin wins.

My recent work spans complex enterprise Salesforce programs across Health Cloud, Marketing Cloud, and Data Cloud. When I couldn’t find tools that gave me the visibility and operational control I needed, I built them myself. That includes AI-powered risk management, issue tracking, and Slack-based delivery intelligence that catches problems before they become escalations. I don’t just manage delivery. I improve how it operates.

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500+
Projects
Delivered
$25M+
Portfolios
Managed
4.9+
Average
CSAT Score
$10M+
Revenue
Generated
40%
Profit Margins
on Projects

Track Record

Outcomes I've delivered across systems, partners, and enterprise programs.

What Scaling a Consulting Practice from 60 to 500+ People Actually Looks Like

Built the delivery infrastructure teams, governance, SOW frameworks, and utilization systems that took a regional Salesforce partner to enterprise scale. Sustained 40% profit margins across $25M+ portfolios without sacrificing client outcomes. For you, that means working with someone who has built delivery from the ground up and knows exactly what breaks at scale before it happens.

Led Salesforce Delivery Across a National Health System

Directed product strategy for Health Cloud, Marketing Cloud, and Data Cloud delivering patient referral journeys, lead gen, and data-driven care experiences at enterprise scale. For you, that means a partner who has navigated the complexity of enterprise healthcare delivery and knows how to get things done inside large, cross-functional organizations.

Rescued Programs on the Verge of Termination

Stepped in when delivery had broken down and client relationships were on the line. Rebuilt governance, restored executive confidence, and turned failing engagements into extensions and referrals. For you, that means if things are already slipping, there is a clear path forward and someone who has been here before.

Built PMOs and Delivery Practices from the Ground Up

Designed and implemented the operational foundations of Salesforce consulting practices from scoping methodology and SOW governance to resource planning and margin tracking — creating the systems that let teams scale without losing quality. For you, that means the systems, frameworks, and operational discipline that let your team scale without losing quality or margin.

94%+ Client Satisfaction Across 500+ Projects

Across nonprofit, healthcare, B2B, and M&A segments, client satisfaction has been the constant industry-leading CSAT scores across a career-wide portfolio of complex, multi-cloud Salesforce programs. For you, that means a delivery partner your clients will actually thank you for bringing in.

Operated Enterprise Salesforce at National Scale

Managed Salesforce for one of the largest virtual school platforms in the country 2,000+ users, $2M contract renewal, and full platform ownership at a scope most practitioners never reach. For you, that means someone who understands what enterprise-scale ownership actually looks like and has the track record to prove it.

Let's Work Together

Most clients reach out when something is already slipping. You don't have to wait that long. If your Salesforce programs need to perform better, let's talk. Grab 30 minutes and we'll figure out if I can help.

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